Metrics that Matter

A Sophisticated Legal Department Performance Management Solution 

The Metrics that Matter Solution, powered by the Epiq Service Cloud, brings legal metrics and insights together from a variety of corporate legal and business sources – all in one easy-to-use and deploy platform.

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The intuitive dashboards feature:

Fast Deployment

Deploy the program, complete with reports, dashboards and feedback mechanism in weeks, not months

100+ KPIs in Catalog

A Dashboard and KPI catalog with over 100 Operational, Process, Performance, Financial, and Service Level KPIs

Intelligent Optimizations

Synthesize information and identify data gaps while leveraging Epiq’s proprietary data-models

Legal Intelligence

Access to Hyperion Research legal intelligence, benchmarking, and performance data


Quantifying and Conveying the Value of the Legal Department

Current Department Capabilities: Real-time insight into current activities, reflecting progress against objectives

Within Reach: Benchmarking for comparative analysis, guiding course-correction

Ideal Future State: Driving business and legal performance

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Effective Metrics harness data to provide insights into decision-making

As part of the Metrics that Matter Solution, Epiq’s Legal Business Advisory experts deliver a metrics assessment, develop a business intelligence data map, design a fully functional set of operational dashboards, provide training on dashboards, and provide ongoing performance management support.


4 Steps to set up a legal ops function for success


Discover how you can lead your department’s transformation with the PracticeView™ Guide: A Methodology for Legal Transformation.

A blueprint that you can use to transform your legal operations; tailored to your environment, and driven by your leadership.


Common Questions

What is included in the program?

Metrics that Matter Program includes:

  • Business Intelligence Data Map
  • Cross-functional deployment
  • Access to Hyperion Research benchmarking and performance data
  • KPI Catalog -Operational, Process, Performance, Financial and Service Level KPIs
  • Training on dashboards

By the end of the program we deliver a fully functional set of core dashboards leveraging our proprietary models and templates

What types of Metrics are included?

Our focus is on KPIs that are measures of Quality, Outcomes and Return on Investment including:


Cost-related measurement, spend management, ROI


Measuring people’s performance, balance of resources, organizational culture


Cycle times, disclosure, intake, triage, budgeting


Quality, outcomes, responsiveness, expertise and competency


Measurement of services provided by vendors or service units

What outcomes can we expect?

  • Real-time insight into current activities
  • Reflect movement toward achieving organizational goals
  • Guide course-correction
  • Offer internal indices to adjust strategy
  • Suggest areas for process improvement
  • Drive performance roadmaps
  • Benchmarking for comparative analysis